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How to find your bus
How to find your bus
If you know the route number of the bus that you want to use, then just click on the drop-down menu on the homepage and select it, and it will take you straight to the timetable.
If you dont know the route number, either look at the map (click here ) and select the route from the map or click here and this will take you to the “List of places served” page. You can either select the place that you want to leave from, or the place that you want to go to, but it is usually easier to look up the smallest place first., as this may only be served by one bus, rather than a large town which may be served by many buses. You can then select the route that you want on the drop-down menu of the homepage.
How to read a bus timetable
Our timetables are split into two halves, one for each direction and are generally split again into Mondays to Saturdays and Sundays. To find out your bus times, select the block for the direction and the day of travel. Read down the block on the left-hand side for the stop closest to your starting point. Then run your finger across the page until you find the time which most suits you. Read down the column to check that the bus travels all the way to your final destination. If there are no times at your final destination of the journey you have chosen, then chose a different journey. Please always check at the top of the column for any codes as some journeys do not run every day and the codes will tell you this.
Understanding the 24-hour clock
The 24-hour clock is now in wide useage on VCRs, mobile phones and so on. All morning times up to 9.59am are prefixed with a 0 (eg 9.15am is shown as 0915). Afternoon and evening times have 12 added to the hour (eg 2.15pm plus 12 is shown as 1415)
Understanding the codes in the timetable
Standard codes are used throughout our timetables and are fairly similar to those used on railway timetables. Some journeys are marked “Sch” which means that they only run on Monday to Friday schooldays. For dates of schooldays, click http://www.cornwall.gov.uk/index.cfm?articleid=32983 Some journeys are marked “CD” which means that they only run on days when St Austell College is in session.
| How to catch a bus | |
| This is very simple. Just wait at a bus stop or in a bus station for the bus you want. In rural areas where there are no bus stops, simple wait somewhere where the bus can safely stop. All bus stops are request stops, so please put your hand out clearly so that the driver can see you. The bus will display the destination and service number at the front, and often also at the side and rear. |  |
| How to get off the bus | |
| When you want to get off, press the “bell” button, there is usually a light at the front which says “bus stopping”. If you cant reach a bell, call out to the driver, but please make sure that he/she has heard you. |  |
Luggage
You may take a reasonable amount of luggage with you at no charge. Surfboards and bicycles may be carried on buses with boots entirely at you own risk and again, there is no charge. Items carried in the bus are at the discretion of the driver.
Public holiday buses
Summer Sunday bus times run on Good Friday, Easter Monday, both May bank holiday Mondays and August bank holiday Monday. No buses run on Christmas Day, Boxing Day or New Year Day.
Lost property
If you realise that you have left something on the bus, give us a ring on 01637 871 871. We will do our best to get your lost property back to you. Sometimes, particularly in a rural area, you can work out when the bus will be back in your village and you can just go and ask the driver if it is still on the bus.
| Dogs | |
| Dogs and assistance animals are carried free of charge. It is a requirement that they do not cause a nuisance and it is ultimately up to the drivers discretion whether they can be carried or not as he is responsible for the Health and Safety of everyone on board. |  |
Complaints
Although we do our best, inevitably things go wrong from time to time. If you have a complaint, we are very pleased to hear about it to try and avoid it happening again. Please either ring us on 01637 871 871 or e-mail us at enquiries@westerngreyhound.com
We take all these matters very seriously as we want to make sure you have a trouble-free and pleasant travelling experience, so you will not be troubling us.
Suggestions
If you have a suggestion, we would be delighted to hear from you. Either ring us on 01637 871 871 or e-mail us at enquiries@westerngreyhound.com
Smoking
Smoking is totally prohibited on all our buses at any time and in our offices and Travelshop.